Safety
First.
City64 is built on trust. While we verify our merchants, staying informed is your best defense against fraud in the digital marketplace.
Red Flags to Watch For
Prices that are significantly lower than market value.
Merchants who refuse to meet in a public place.
Excessive pressure to 'pay now' because other buyers are waiting.
Requests to move the conversation away from official channels immediately.
Safe In-Person Meetings
Crucial guidelines for when you choose to visit a merchant or meet for a delivery.
Public Spaces
Always meet in crowded, well-lit public areas like malls, petrol stations, or busy cafes.
Daylight Only
Try to schedule viewings or pickups during daylight hours.
The Buddy System
Take a friend with you, or at the very least, share your Live Location via WhatsApp with someone you trust.
Transport
Do not get into a merchant's private vehicle to go see a product elsewhere.
Financial Protection
How to handle payments without falling victim to common deposit scams.
Inspect First
Never send money (including 'commitment fees') before you have seen and tested the product.
Official Channels
Use M-Pesa or bank transfers where you have a clear transaction name and reference.
Avoid Gift Cards
Legitimate businesses will never ask to be paid via airtime, gift cards, or crypto.
Receipts
Always request a digital or physical receipt. A legitimate City Search merchant should provide one.
Digital Privacy & Data
Protecting your City Search account and personal identity.
OTP Security
City Search staff will NEVER ask for your login OTP. If someone asks for it, they are trying to hack you.
Document Privacy
Avoid sending photos of your ID or ATM cards to unverified merchants.
Suspicious Links
Do not click links sent in chats that ask you to 'verify your account' outside of our app.
Found a Scammer?
Your report could save someone else from a loss. If you encounter a fraudulent listing, report it to our security team immediately.